WordPress Technical Support & Care Plans
Your Local Experts
Elevate Your Digital Presence: Comprehensive WordPress Care & Technical Support
Your website is more than a digital brochure; it is a critical business asset, a dynamic engine for growth, and your primary interface with the world. In the complex and ever-evolving digital landscape, maintaining the health, security, and performance of this asset requires constant vigilance and specialized expertise.
Our Comprehensive WordPress Care Plan is a proactive partnership designed to safeguard your digital investment. We move beyond reactive fixes, implementing a strategic framework for maintenance and optimization that allows you to focus on your core business operations with absolute peace of mind.
Monthly Services, Cancel Anytime, No Contracts
Once Off - Technical Service Pricing
2 Hours Tech Support
$198
Designed for rapid, focused support, this package resolves a single, pressing issue to get your site back online fast.
- Urgent Issue Resolution: Perfect for fixing a single, critical error, such as the "white screen of death," a plugin conflict, or a broken contact form.
- Targeted Troubleshooting: Swiftly diagnose and resolve specific plugin/theme conflicts or functionality bugs that are disrupting your site.
- Minor Content & CSS Edits: Handle quick content updates, menu adjustments, or minor CSS styling tweaks to get your site looking just right.
- Quick Security Scan: Perform a rapid malware scan and address immediate, low-level security vulnerabilities to provide instant peace of mind.
- Fast Turnaround Service: Get your website back on track quickly with two hours of dedicated, expert support focused entirely on your immediate problem.
4 Hours Tech Support
$356
This service provides the perfect amount of time to clear a list of nagging issues or perform a substantial site tune-up.
- Multiple Issue Fixes: Address a small list of nagging issues, or tackle one more complex problem that requires deeper investigation and testing.
- Performance & Speed Tune-Up: Implement key speed optimisations, including caching setup, image compression, and database cleaning to improve your site's Core Web Vitals.
- Safe Updates & Health Check: Securely update your WordPress core, themes, and plugins with pre-update backups and post-update testing to ensure site stability.
- Basic Feature Implementation: Install and configure a new plugin, such as a basic event calendar, an advanced contact form, or a social media feed.
- Comprehensive Site Review: Includes a general health check of your website's backend, identifying potential issues before they become critical problems.
8 Hours Tech Support
$632
Comprehensive and deep-level support allows for a complete site overhaul, complex problem-solving, or advanced customisations.
- In-Depth Site Overhaul: A full day of dedicated support perfect for major bug-fixing sessions, a complete site performance overhaul, or significant theme customisations.
- Advanced Security Hardening: Conduct a comprehensive security audit, remove detected malware, and implement advanced security measures to protect your site from future attacks.
- WooCommerce Support: Ideal for troubleshooting complex WooCommerce issues, setting up new payment gateways, configuring shipping zones, or resolving checkout errors.
- Personalised Training & Consultation: Use the time for a one-on-one training session to learn how to manage your site, use a new feature, or understand on-page SEO principles.
- Small Development Tasks & Migration Prep: Tackle minor PHP or JavaScript customisations, or get your site fully backed up, cloned, and prepared for a seamless migration to a new web host.
Compare Our Monthly Care Plans
Monthly Services, Cancel Anytime, No Contracts
Service Feature
Simply Personal
Simply Perform
Simply Powerful
Technical Support Hours Per Month
Install / Update WordPress Themes
Plugin Updates / Conflict Resolutions
Minor Content Updates
Technical Support Phone Calls
Daily Website Backups
Daily Security Monitoring / Malware Scanning
Broken Links Fixed
404 Monitoring / Redirects
Performance Audits / Website Speed Tests
Database Maintenance
Uptime Monitoring
Spam Comment Removal
Free Website Migration
24/7 Emergency Support Availability
Major Content Updates
Custom Development Support
Access our Worldwide CDN Implementation
Access to Premium Plugins (i.e. Akismet Anti-Spam, Elementor Pro, Security, Performance, & SEO plugins)
Google Analytics 4 Setup
Google Search Console Setup
Staging Environment Setup
Ad Campaign Support
Payment Gateway Support
Detailed Monthly Performance Reports
Your #1 Choice for Expert WordPress Services
Our Service Encompasses a Multi-faceted Approach to Website Integrity:
Proactive Core & Plugin Management:
We meticulously manage a strategic update protocol for the WordPress core, themes, and plugins. This ensures your site benefits from the latest security patches and feature enhancements while mitigating the risk of compatibility conflicts that can lead to downtime.
Fortified Security Monitoring:
Our service acts as a vigilant guardian for your website. We deploy robust security protocols, including regular malware scanning, firewall management, and intrusion detection, to provide a formidable defense against the persistent threat of malicious attacks and unauthorized access.
Performance Optimisation:
A slow website directly impacts user experience and search engine ranking. We conduct continuous performance analysis, optimizing your database, implementing advanced caching solutions, and refining image delivery to ensure your site operates at peak velocity and efficiency.
Dedicated Technical Support:
Gain direct access to our team of WordPress specialists for expert assistance. From resolving unexpected errors and functionality issues to providing guidance on content updates, our support service acts as an extension of your own team, empowering you to manage your digital presence with confidence.
Secure Off-Site Backups:
We provide a crucial digital safety net. Regular, automated backups of your entire WordPress installation are encrypted and stored securely on off-site servers. This guarantees a reliable restoration point, enabling swift recovery in the event of data loss or a catastrophic failure.
Transparent Reporting:
Receive detailed monthly reports that provide actionable insights into all maintenance activities performed, your website’s security posture, and key performance metrics. This transparency ensures you remain fully informed of the health and status of your online asset.
Ready to Work Together?
Discovery Call
Up to 60 minutes free for a consultation to discuss your business and website requirements.
Web Solution Quote
A custom quote will be arranged for your consideration. You can request a 6 or 12 month payment plan.
Deliver Results
Upon accepting your quote, we will design and implement a high quality WordPress website for your business.
